Howdy! I'm Sharon.

I teach people and systems how to create exceptional human experiences.

After leaving a challenging relationship in 2018, I rebuilt my life from the ground up and discovered something fascinating: the same human behavior principles that helped me find joy can also revolutionize how businesses serve customers.

Through The Joy Toolkit, I help individuals learn that joy is a practical, learnable skill - not just positive thinking, but evidence-based strategies for creating lasting change.

Through THALIA Solutions, I work with businesses to transform how they understand and serve their customers - moving from reactive problem-solving to proactive relationship-building.

Whether you're working on yourself or working with others, my approach blends behavioral insights with practical, actionable techniques. I've learned that understanding people better makes everything better - from personal growth to customer experience.

My background spans 30+ years in customer service and business building. I'm a consultant who believes we're capable of incredible things when we truly understand ourselves and each other.